Data Privacy &
Information Integrity
At Seimbang Makan, we operate with institutional precision. This policy outlines our commitment to protecting the personal details used to deliver your balanced daily menu and maintain our high service standards.
01. Information We Collect
To provide a premium meal kit service, we require specific data points. This includes your contact information (name, delivery address in Medan, and phone number) and payment details necessary to facilitate a secure transaction.
When you through our platform, we also collect technical data such as your IP address and browser type to ensure the stability of our digital infrastructure and prevent unauthorized access.
Core Data Points
- Identity & Contact Details
- Delivery Location Coordinates
- Transactional Histories
- Digital Preferences
02. Service Utilization
Your data serves one primary purpose: the flawless execution of your calorie-controlled set meals. We use your profile to manage logistics, verify delivery timing at Jl. Merdeka, and optimize our kitchen's daily preparation schedule.
We do not sell or trade your personal information to third-party marketing entities. Seimbang Makan utilizes internal analytics to refine our diet menu with delivery, ensuring that your meal plan aligns with our rigorous standards for balance and freshness.
03. Data Security & Retention
We employ industry-standard encryption protocols (SSL/TLS) for data in transit and robust hashing for stored credentials. Our database architecture utilizes layered shadow planes of security, ensuring that sensitive information remains isolated from public-facing nodes.
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by Indonesian statutory regulations. Once your relationship with Seimbang Makan concludes, your data is securely archived or purged according to our institutional disposal cycle.
04. Your Rights
You hold the right to access, correct, or request the deletion of your personal records at any time. If you wish to review the information we hold regarding your healthy meal delivery history, please contact our data officer via the details below.